Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. When will my order be delivered?
If you order before 11pm, your order will be shipped the same day.

2. Where is my order shipped from?
We ship our products from our European distribution centre, ensuring fast delivery and reliable service.

3. Can I track my order?
Yes. As soon as your order has been shipped, you will receive an email with a track & trace link so you can follow your package at any time.

4. My order hasn’t arrived yet, what should I do?
Please use our contact form to get in touch. Our team is available 24/7 and will help you within a few hours.

5. What are the shipping costs?
We always offer free premium shipping. No hidden fees at checkout.

6. How can I return my order?
Returns are possible within 14 days of receipt. Products must be unused and in their original condition.
Always contact us first via the contact form before returning your item.

7. Will I get my money back for a return?
Yes. Once we have received and checked your return, we will refund the full purchase amount within 5 business days.

8. What if my product arrived damaged?
Send us a message through the contact form within 48 hours of receipt, along with clear photos of the product and packaging. We will provide a suitable solution right away.

9. Do you offer a warranty?
Yes. If you experience any issues, please reach out via the contact form and we’ll resolve it quickly and professionally.

10. How can I contact Venaya?
You can always reach us via the contact form. Our international team is available 24/7 and usually responds within one business day.